Dear Conestoga Country Club Members,
As part of our ongoing series outlining action plans based on your 2024 Member Survey feedback, this week’s focus is Golf Operations. Your input has helped us identify key areas of opportunity, including consistency of service, improved communication, expanded programming for juniors and women, and streamlining the pro shop billing process. We are excited to share our plans to address these priorities and enhance your golf experience at Conestoga Country Club.
Enhancing Arrival & Departure Service
- Consistency & Elevated Service – We have clearly defined service expectations for our staff, ensuring a smooth and welcoming experience from arrival to departure.
- Preseason Training & Continuous Reinforcement – Our team will undergo preseason training to establish standards and will receive ongoing reinforcement throughout the season.
- Personalized Member Experience – Using members’ names will be a key point of emphasis, ensuring a more personal and welcoming interaction.
- Improved Bag Drop Location – The bag drop is moving to the island in the turnaround, providing a more convenient and efficient arrival experience.
- Balanced scheduling for staff and maintenance – we are optimizing staff scheduling to ensure that practice facilities are well-maintained while also having adequate staff available to assist with your arrival and overall experience.
Expanding Golf Programming for 2025
We are committed to offering more programming to engage golfers of all skill levels, particularly juniors and women:
- 5 & Dine – A casual, social golf experience followed by dining.
- Beginner Clinics – Helping new golfers gain confidence and skills.
- Thursday Night Men’s League – A structured yet social league for players of all levels.
- Junior Golf Expansion – Continuing our junior golf instruction and adding a Junior Interclub League in partnership with Lancaster Country Club, Bent Creek, and Meadia Heights.
Improving Women’s Golf League Communication
Clear and timely communication is a priority for all leagues, with a focus on improving the women’s experience:
- Registration on Golf Genius – All league sign-ups will be streamlined through Golf Genius.
- Tee Time Communication – The pro staff will send tee times every Sunday for the upcoming week.
- Results & Standings – Results will be posted same-day via Golf Genius and displayed in the Ladies’ Lounge.
Pro Shop Enhancements – New Apparel & Online Billing
- New Apparel Lines – We are excited to bring in new brands such as Johnnie-O and Greyson, offering fresh styles and premium quality apparel.
- Pro Shop Billing Moving Online – In an effort to improve efficiency and sustainability, Pro Shop billing is going paperless!
- Bills will now be available online via the Member Portal.
- Payments can be made conveniently online, eliminating the need for paper statements and manual processing.
By focusing on consistency of service, enhanced communication, expanded programming, and a more efficient billing process, we are committed to elevating the golf experience for all members.
We appreciate your feedback and look forward to providing a more seamless, engaging, and personalized golf experience. If you have any questions or additional suggestions, please don’t hesitate to reach out.
Stay tuned for next week’s email, where we will share action plans for our pool experience.
Best,
Robert Leeman
Logan McCunney
Jon Gehman
